Moosoo Vacuum Not Working: Troubleshooting and Solutions

Facing issues with your Moosoo vacuum not working? Read this comprehensive guide to troubleshoot and resolve common problems. Get your vacuum back in action today!

Table of Contents

Moosoo Vacuum Not Working: Step by Step Guide

Power Issues

Check the Power Supply

Moosoo Vacuum Not Working, The first step in identifying performance issues is to make sure your Moosoo vacuum is properly connected to a power source.  If your vacuum is corded, make sure the power cord is firmly plugged into an outlet.  If you are using a cordless model, make sure the battery is fully charged before attempting to use it.

Inspect the Power Cord

Check the power cord for any noticeable fraying or tears.  A frayed cord can cause a cut in the power supply, causing your vacuum to not work properly.  If you find any problem with the cord, it is essential to replace it to ensure safety.

Test a Different Outlet

Sometimes, the problem may not be with the vacuum, but with the outlet you’re using.  Check if your vacuum turns on by plugging it into a different outlet.  If it works, the main outlet may be the problem.

Suction Problems

Empty the Dustbin

A full dustbin can greatly reduce the suction power of your vacuum. Empty the dustbin before each use, especially if you are vacuuming a large area.

Check for Clogs

A blockage in the vacuum hose, brush roll, or filter can cause reduced suction. Check thoroughly and then clear any obstructions you find. You can prevent future problems in this area with regular maintenance.

Clean or Replace Filters

To maintain optimal airflow and suction, filters are crucial. Your Moosoo vacuum may have one or more filters that you need to clean or replace regularly, depending on the type. Refer to the user’s handbook for filter maintenance instructions.

Brush Roll Issues

Inspect the Brush Roll

The brush roll agitates and collects dirt from your floor. If it is not rotating, your vacuum will not clean properly. Check for debris, threads, or knotted hairs that could be blocking the movement of the brush roll.

Belt Check

A broken or loose belt can cause a brush roll in a belt-driven vacuum to stop working. If your vacuum works this way, inspect the belt for wear or damage. Replace it if necessary.

Unusual Noises

Foreign Objects

If your Moosoo vacuum makes unusual noise, there is a possibility that foreign object are stuck in the vacuum component. Turn off the vacuum and carefully search for any loose objects that may be causing the noise.

Bearing and Motor Issues

A loud grinding or screeching noise may indicate a problem with the vacuum’s motor or bearings. If you experience this, it is recommend to contact Moosoo’s customer service for assistance, as expert repair services are often the most effective way to resolve such issues.


To avoid damage, your Moosoo vacuum can automatically shut off if it overheats. If you suspect overheating, take the following steps:

Let It Cool Down: Turn off the vacuum and unplug it. Let it cool for at least 30 minutes before trying to use it again.

Clean Filters and Air Passages: Clean or replace filters and remove any airflow obstructions to prevent overheating due to airflow restriction.

Review Usage: If you have been using the vacuum for extended periods of time, consider shorter cleaning sessions to prevent overheating.

Loss of Battery Life (Cordless Models)

The battery is low

To ensure proper operation of your Moosoo vacuum cleaner, make sure the battery has sufficient charge. To troubleshoot, charge the vacuum battery. Follow the steps below to charge the battery in your Moosoo cordless vacuum

  • Before you start the charging process, turn off the vacuum cleaner.
  • After connecting the power cord to your power outlet and turning the outlet on, link the vacuum cleaner to the charging station.
  • Allow the vacuum cleaner to charge for about four hours. When the power indicator light on your Moosoo cordless vacuum cleaner starts flashing, it means it is charging.
  • Once the vacuum cleaner is fully charge, disconnect it from the charging station and turn off the unit. When your Moosoo cordless vacuum’s power indicator light stops flashing, you’ll know it’s fully charge.
  • After that, restart your Moosoo cordless vacuum and make sure everything is working properly.

The battery is bad

If the battery of your Moosoo cordless vacuum cleaner is dead, the cleaner will not work properly. To fix this problem, you need to replace the vacuum battery. Follow the steps below to change the battery in your Moosoo Cordless Vacuum Cleaner

  • Before you begin, always make sure your vacuum cleaner is turn off and unplugged from the outlet. Operating your Moosoo cordless vacuum cleaner while it is power on or connect to a power outlet when replacing parts increases the risk of electrocution.
  • Disconnect the vacuum hose from the vacuum cleaner. Dispose of the vacuum hose appropriately.
  • Locate the battery cover on the handheld part of the vacuum. Disconnect the battery cover of the vacuum cleaner and set it aside.
  • Remove the old vacuum cleaner battery and set aside.
  • Exchange the old Moosoo cordless vacuum cleaner battery with a new one
  • Place the battery cover securely in place.
  • Reattach the vacuum cleaner hose to the vacuum.
  • Ensure proper operation by turning on your Moosoo cordless vacuum cleaner.

Moosoo vacuum roller not working

To keep a house clean and organized, you need an efficient vacuum cleaner. However, roller problems with your Moosoo vacuum can be unpleasant. In this post, we’ll examine common causes of moosoo vacuum roller not working and provide step-by-step troubleshooting instructions to get your Moosoo vacuum back to working order.

If you want your moosoo vacuum roller not working problem to solve then  you need to follow these steps.

  • Check for Blockages:
  • Belt Inspection:
  • Height Adjustment:
  • Motor Overheating:
  • Inspect for Wear and Tear:
  • Professional Servicing:

Check for Blockages:

A vacuum roller not working properly is often caused by a blockage. Dirt, hair and debris can clog the roller brush, preventing it from rotating. Start by turning off and unplugging the vacuum. Carefully check the roller brush for debris or tangled hair. Use a brush or scissors to clean it thoroughly.

Belt Inspection:

The roller brush on your Moosoo vacuum is driven by a belt. Over time, the belt can stretch and wear, causing the roller to deteriorate. Turn the vacuum over to access the underside and inspect the belt. If the belt is loose, damaged or broken, replace it with a suitable Musu replacement belt.

Height Adjustment:

Many Moosoo vacuums come with adjustable height settings, allowing you to adapt to different floor types. If the suction roller does not rotate properly, it may not make proper contact with the floor. After changing the height setting to match your floor type (lower for carpet, higher for hard surfaces), check the roller’s performance.

Motor Overheating:

If the vacuum motor overheats, it can cause the roller to stop working. Most modern vacuums come with built-in thermal protection that shuts down the motor to prevent damage. If you suspect the motor has overheated, allow the vacuum to cool for about an hour before trying to use it again. Ensure adequate ventilation and avoid prolonged, continuous use.

Inspect for Wear and Tear:

Repeated use may damage the roller brush and its housing. If the brush bristles or housing are excessively worn or damaged, this can affect the performance of the roller. Check for signs of wear on the roller brush and its housing. If necessary, replace the roller brush assembly with a genuine Moosoo component.

Professional Servicing:

If you’ve tried the solutions mentioned above and the roller still isn’t working, it may be time to seek professional help. Professional assistance can be sought from an authorized service center or Moosoo’s customer support to diagnose and resolve the issue.

I hope your moosoo vacuum roller not working problem will be solved. Read more about Moosoo Vacuum Charger

How to clean moosoo vacuum

To maintain the performance and prolong the life of your Moosoo vacuum, proper cleaning is essential. How to clean moosoo vacuum cleaner before starting, make sure the vacuum is safely secured and unplugged. The initial step involves emptying the trash can to remove accumulated debris. The washable filter, an essential component, must be carefully wiped and tapped to remove loose particles. 

After this, the filters should be thoroughly washed with water and mild soap before being allowed to dry completely. Take care to carefully remove any tangled hair and debris from the brush roll and nozzle, as they can impede performance.

Be sure to inspect hoses and attachments for any obstructions and use a soft brush or a straight wire coat hanger to gently remove any obstructions. Use a damp microfiber cloth to thoroughly clean the exterior of the vacuum, taking care not to allow moisture to reach the electronic components. 

If your Moosoo vacuum has a built-in dust sensor, clean it carefully according to the instructions provided. Always make sure all parts are dry before reassembling the vacuum and storing it in a cool, dry place. This regular maintenance enhances cleaning results and extends the life of your Moosoo vacuum.

How to turn on moosoo vacuum

How to turn on moosoo vacuum
  • Plug the vacuum’s power cord into a working electrical outlet.
  • Locate the power button on the vacuum’s control panel.
  • Press the vacuum’s power button to activate it.
  • Check any indicator lights or screens that confirm the vacuum is now on.
  • If necessary, select the preferred cleaning mode for your particular model using the corresponding buttons or controls.
  • Hold the handle of the vacuum for easy maneuvering once powered up.
  • Start cleaning: In vacuum operation, you can start your cleaning tasks.

For detailed instructions relevant to your machine, always refer to the user manual specific to your Moosoo vacuum model. Moosoo Vacuum Not Working This is a big problem, In this article i will guide you step by step, And hope you will benefit from it.

How to reset moosoo robot vacuum

If you want to reset your Moosoo robot vacuum, follow these steps to ensure a seamless process. Start by gently lifting the robot vacuum and turning it upside down to access the underside. Look carefully for a reset button or a small hole marked “Reset”. To initiate a reset, press and hold the reset button for about 5 to 10 seconds, using a paperclip or a small tool. When the specified time has passed, release the button and carefully place the robot vacuum on a flat surface.

You will see the device powering off and then restarting itself. After the reset, you will be given the opportunity to reconfigure the robot vacuum according to the instructions described in the user manual. For specific reset instructions, always refer to the manual specific to your model.

How to connect moosoo vacuum to wifi

If you want your moosoo vacuum connect to wifi then you need to follow these steps:

  • Before starting make sure your Moosoo vacuum is turned on and in setup mode.
  • Using your mobile device, open the Wi-Fi settings on your smartphone or tablet.
  • Find and select the Wi-Fi network by name for your Moosoo vacuum.
  • If prompted, input the password for the Wi-Fi network.
  • Once it is established your device will indicate a successful connection
  • Start by downloading the Moosoo app from the App Store on your smartphone.
  • Create an account in the app or log in if you already have one.
  • Device Pairing: To link the vacuum with your account, follow the steps provided in the app.
  • Network Sync: The app will guide you through connecting your home Wi-Fi network to the vacuum.
  • Setup Completion: Once setup is complete, your Moosoo vacuum will successfully connect to Wi-Fi.

For detailed instructions on the setup process for your device, please refer to the specific user manual for your Moosoo vacuum model. If you have a moosso vacuum cleaner and your moosoo vacuum not working properly then you need to read these articles. Hope you will benefit from it. 

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Conclusion: Moosoo Vacuum Not Working

Your Moosoo vacuum not working doesn’t have to be a headache. This troubleshooting guide is designed to help you identify and solve common problems that may affect the performance of your vacuum. Remember that consistent maintenance and care is crucial to keeping your vacuum in top condition for years to come.


Why is my Moosoo vacuum not turning on?

There could be various reasons, such as a faulty power source, damaged cord, or overheated motor. Refer to our guide for step-by-step solutions.

How often should I clean the filters?

Regularly cleaning the filters, ideally every few months, can maintain optimal suction and performance.

Can I replace the battery myself?

While it’s possible, replacing the battery might require technical expertise. Consider professional help for battery replacement.

Is a clogged brush roll a common issue?

Yes, hair and debris can easily get tangled in the brush roll, affecting its efficiency. Regular cleaning can prevent this problem.

Should I repair or replace my non-functional Moosoo vacuum?

Assess the extent of the issue and compare repair costs to the price of a new vacuum. Sometimes, a replacement might be more cost-effective.

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